Service

Rich cnc solutions experience:

CHENcan machinery has been involved in the cnc router machine field for more than 27 years, we have dedicated to providing one of the highest Quality-Cost-Ratio CNC machining solutions to over 12,000 companies in over 70 countries and region. Including 5 axis cnc router machine, industry FDM 3d printer, high speed mold machining center, composite panel cnc cutting machine, cnc router, fiber laser cutting machine and so on.

Professional Technical Design Team:

With over 40 professional mechanical and electrical engineers, we independently design and develop a wide range of CNC solutions. Our independently developed CHENcan 5-axis rotate head offers greater torque, higher precision, faster speed, and more affordable pricing than comparable products.

Powerful machining capabilities:

With move than 30 set high-end machining cnc centers, such as American HASS vertical machining Center, American HASS ST40 horizontal cnc lathe, Nicholas five-face gantry cnc center, Japan Niigata horizontal cnc center, Taiwan AWEA pentahedron gantry machining center, Large customs shot blasting equipment, Large tempering and aging fumace and son.

Good detection capabilities:

High-precision testing capabilities, with full set imported laser test equipment. Such as American leader three-coordinate measuring machine, UK renishaw laser interference, UK renishaw precision rotarty table, UK renishaw ballar, UK renishawa RTCP calibrator, Swedish easylaser laser alignment instrument and so on.

Professional after-sales service team:

The after-sales team has professional skills and can easily handle everything from machine installation, maintenance, training, operation to CNC programming.

Communication before confirm order

CHENcan machinery has been involved in the cnc router machines field for more than 27 years. We have supplied more than 100 types of products, including 5 axis cnc machine, 3D Printer, mold cnc machining machine, pattern making machine, composite sandwitch panel cutting and process machine, cnc router, filber laser machine, plasma cutting machine, etc. Any inquiry will be greatly appreciated.

Request Confirmation

Our sales team will be available in contact with customers to request confirmation. They will be professional on product recommendations and patients to get needy information from customers.

Technical Confirmation

On the basis of the information sent by the sales team, the technical team will provide support to check all the specifications and configuration as required and finally come up with the best technical solution for customers. We will through online meeting to check and confirm every details if necessary.

Product Program and Quotation

By means of the feedback given by the technical team, the sales team will make a detailed product plan and quotation for customers.

Discussion

We are sincere to hopeful to build business relationships with customers, not matter your business is large or small. And the discussion will be undertaken to close a deal. Our goal is to ensure you get the machine that is right for your business. We are one company with famous reputation that actually designs, builds and programs the machines they sell!

CHENcan machinery is pleased to refer all worldwide on-site service requests for your high precision cnc solutions. It has a professional after service team with good detection capabilities on competitive pricing for service on nearly every make and model of 5 axis cnc machine and high speed gantry mold machining center. We offer planned general and emergency repair service.

General Services

Our technicians are factory-trained by the people who build your 5-axis cnc machines and gantry mold processing machine to help you maintain, repair, refurbish, and troubleshoot your cnc machines.

Our services include:

• Installation
• Maintenance Training
• Operation Training
• CNC Programming
• Repair
• Refurbish

Emergency Repair Service

Our engineers are available online around the clock and at no cost to you. CHENcan’s technical service engineer offer a combined profound experience to assist you with anything from a quick shop manual question to more technical troubleshooting.